Cancellation & Refund Policy
I understand that plans can change. As a small, independent sewing studio, however, each class has a limited number of spaces and your booking means that I have reserved a place specifically for you.
This policy explains what happens if you need to cancel or change your booking.
Sewing Classes:
All sewing classes are booked for a specific date and time and payment is required in full at the time of booking.
Cancelling more than 14 days before your class:
If you cancel more than 14 days before the class, you can choose either:
a full refund, or
a transfer to another available class of the same value.
Cancelling between 7 and 14 days before your class:
If you cancel between 7 and 14 days before the class, you can choose either:
a 50% refund, or
a transfer to another available class of the same value.
Transfers are subject to availability and must be made to a future class.
Cancelling less than 7 days before your class:
If you cancel less than 7 days before the class, refunds are not normally available.
You can contact me to see whether a transfer to another available class is possible. This will depend on the circumstances and whether I have enough time to fill your original place.
If I am able to fill your cancelled place with another customer, I may be able to offer a refund. Any refund offered in these circumstances will be considered on a case-by-case basis.
Transferring your booking to someone else:
If you can no longer attend, you may be able to give your place to someone else. Please contact me in advance with the new attendee's details so that I can update the booking.
If you are unwell:
If you are unwell, particularly if you have an infectious illness, please do not attend the class.
Contact me as soon as possible and I will do my best to help. Where possible, I will offer a transfer to another available class, although this may not always be possible if the cancellation is made at short notice.
No-shows:
If you do not attend your booked class and have not contacted me beforehand, the booking will be treated as a cancellation and no refund will normally be available.
If I need to cancel a class:
Occasionally, I may need to cancel or reschedule a class due to illness, an emergency, or circumstances beyond my control.
If I need to cancel a class, you will be offered either:
a full refund, or
the option to transfer your booking to another suitable class.
I will contact you as soon as possible if this happens.
One-to-One Sewing Sessions
One-to-one sessions are arranged specifically for you and your chosen date and time is reserved exclusively for your session.
Payment is required in full before the session takes place.
Cancelling or rearranging a 1:1 session
If you need to cancel or rearrange your session, please give as much notice as possible.
More than 7 days before your session: You can rearrange your session for another available date or request a full refund.
Between 48 hours and 7 days before your session: I will do my best to rearrange your session, subject to availability. A refund may be offered where I am able to fill the original appointment.
Less than 48 hours before your session: Refunds and rearrangements are not normally available, as the time has been reserved specifically for you.
If you do not attend your session without contacting me, the session will be charged in full. I will always consider genuine emergencies on an individual basis.
Gift Vouchers:
Gift vouchers are valid for 6 months from the date of purchase and must be redeemed before the expiry date.
Vouchers can be used towards the cost of eligible sewing classes or one-to-one sewing sessions.
Gift vouchers are non-refundable and cannot normally be exchanged for cash, except where required by law.
Cancelling a booking made with a gift voucher:
If you book a class using a gift voucher and subsequently cancel, the cancellation policy above applies. No cash alternative will be given.
Where a transfer is offered, the value of the voucher will remain available for the replacement booking.
The original expiry date of the voucher still applies unless an extension is agreed.
If I cancel a class that has been booked using a gift voucher, the voucher will remain valid for another suitable booking. If necessary, I will extend the expiry date to ensure that you do not lose the value of your voucher as a result of my cancellation.
Refunds:
Where you are entitled to a refund, refunds will normally be made to the original payment method.
For online class bookings, refunds are processed through the payment provider used for the booking.
Please allow reasonable processing time for refunds to appear in your account.
Questions:
If you're unsure whether you can cancel, transfer or rearrange your booking, please get in touch before cancelling. I'll always try to find a practical solution where I can, while also making sure the policy is fair and sustainable for a small independent business.